Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our Linux shared website hosting isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to leave your hosting account. The ticketing system includes a quick-search box, which will help you find virtually any ticket that you have already submitted, if necessary. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to handle a given problem even before you open a ticket. The response time is no more than one hour, which means that you can receive timely assistance at any particular moment and if our client service staff suggests that you should do something inside your account, you can do it right away without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything from one single location, so we have implemented a ticketing system into the in-house created Hepsia Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to handle the correspondence with our support team together with your hard drive space, which implies that you won’t need to memorize one more log-in name for some other admin interface. You will be able to open a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search function or take a look at relevant knowledgebase articles, which provide solutions to commonly confronted difficulties. The integrated trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be someone to help you.