A ticketing system is the most widespread medium of communication that hosting providers offer to their customers. It’s most often part of the billing account and is the easiest way to resolve a problem that takes a certain amount of time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments supplied by either party will be kept in one location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll need to log in and out of at least two accounts in order to accomplish a certain procedure or to contact the company’s technical support staff. If you wish to administer a handful of domains and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Also, it could take significant time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we use for our Linux shared website hosting isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia Control Panel and you’ll be able to access it at any moment with just several mouse clicks, without the need to leave your hosting account. The ticketing system includes a quick-search box, which will help you find virtually any ticket that you have already submitted, if necessary. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to handle a given problem even before you open a ticket. The response time is no more than one hour, which means that you can receive timely assistance at any particular moment and if our client service staff suggests that you should do something inside your account, you can do it right away without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything from one single location, so we have implemented a ticketing system into the in-house created Hepsia Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to handle the correspondence with our support team together with your hard drive space, which implies that you won’t need to memorize one more log-in name for some other admin interface. You will be able to open a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you are browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search function or take a look at relevant knowledgebase articles, which provide solutions to commonly confronted difficulties. The integrated trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be someone to help you.