If you’ve ever got any inquiries concerning the hosting service or you face a problem with your sites, you’ll need to touch base with the respective web hosting company’s tech support team. It may not make a difference how fast they’ll reply if you have a generic inquiry, but a problem such as a mishandled web application update, for instance, may lead to your site becoming damaged or invisible online. And the longer you wait for the support team to lend you a hand, the longer the site will be offline. In case you offer services or goods online, any outage will unfavorably influence your website and you may lose current or potential visitors. A lot of hosting providers, chiefly resellers, handle trouble tickets and e-mails within twenty four hours, but in the digital epoch this is much too long, as customers will scarcely ever revisit a site that’s not functioning correctly for lengthy stretches of time.

One-Hour Response Guarantee in Shared Website Hosting

Our Linux shared website hosting come with a 60-minute response time guarantee, which goes to say that no matter what query or issue you may have, we will always be there to assist you. In reality, it rarely takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer service team representatives will be at your service 24-7, even on national holidays and weekends, which means that you’ll receive immediate help anytime you need it. We understand how invaluable time can be, so by the time we respond to your trouble ticket or email, we’ll have enquired into the issue and, in case we haven’t figured out a solution, we will provide you with more info about what you need to do on your end – when the circumstances require this. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a tech support ticket via your hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain a response within no more than sixty minutes. You can touch base with us whenever you like with regard to technical, billing or general issues and since we’re available around the clock, you will invariably obtain assistance in a well-timed manner. Depending on the specific issue or question, we will provide you with more details, sort out the problem if it has been caused by something that is within our reach or advise you on what steps to take in case you need to update a particular setting for a web-based application that we don’t have access to. You can forget about waiting around for an entire day for each and every answer. The fact is, in most cases we respond to tickets and emails within no more than 20-25 minutes.