Despite the fact that this is not the mainfactor in order to identify a reliable shared website hosting company from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is an indicator that you are not working with a one-person service provider and that you will be able to reach somebody any time you're looking for assistance. The phone support for hosting services may vary from common to expert, thus the issues which can be resolved with a phone call differ depending on the company. In the general case, these matters are more basic and feature billing or first level technical issues since more difficult issues usually need a support ticket where both you and the sysadmins can follow what's going on with a specific situation. Still, having the option to phone call your service provider can save you considerable time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Website Hosting

Because we have live phone support 14 hours per day, you're able to contact us and consult with one of our customer support representatives to get more info about all of the Linux shared website hosting that we supply and ensure that our servers match the system requirements for your websites before buying anything. For your benefit, we now have telephone numbers on 3 different continents so you'll be able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already a customer, you can give us a call about general and billing issues, and about some tech ones. If the situation is strictly technical or it needs longer time to handle, you'll have to employ our ticketing system, which will allow both you and our tech support team to keep track of the information supplied by either side.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs per day as part of the support services for each semi-dedicated server package that we supply. As some issues are more complex and time-consuming, you may need to open a support ticket in case you come across such an issue, still for all of your general, billing or minor technical issues you can always give us a call and we will help you in a timely manner in order to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your websites on our top-notch cloud platform or you are able to get any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia along with a global number, therefore you can call the one which is closer to where you are.