24/7 Customer Support in Shared Website Hosting
All of our Linux shared website hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our website hosting services before you make a purchase or you're a current customer and you have any question or some problem, you can contact us anytime, which includes holidays and weekends. We have numerous channels to contact us - a couple of phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any matters which require extra time to investigate and resolve. Unlike many other website hosting service providers, our trouble tickets come with a warranted max response time of just one hour, which means that no matter what your trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, which means that whatever the issue you experience, you are able to get in touch with us and we'll give you a hand at once. Our guaranteed answer time for any email message or ticket that you open through your Hepsia website hosting Control Panel is only 1 hour; typically the response time hardly ever is more than 20 min. We also have phone support with multiple local numbers globally as well as a live chat, so that you'll be able to contact us and receive additional information about our services even if you do not have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etc. If you use our services, you will not ever encounter a scenario where you need to wait for a couple of days to get an issue solved like you have to do with a number of other companies.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we provide comes with 24/7 customer and tech support, therefore if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers around the globe, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it will be much easier to keep track of what's going on. The maximum warranted response time for all the e-mail messages and tickets is one hour, yet it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our admins can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive well-timed support in general, let alone when you manage an entire server, so each dedicated server that we supply features 24/7 support with one-hour answer time warranty whatever the problem. This service is 100 % free for any issues with your server or the software that was installed from our admins through the setup, so you can contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail message, and the actual reply time for both rarely surpasses 30 minutes as we have admins available round the clock. If you require general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to include to your server plan from the billing Control Panel.