Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single help request you submit to us will be attended to within maximum 60 minutes. In case your support ticket or e–mail needs additional assistance from an admin, we’ll forward it and leave a note to notify you that your case is being examined. If you order our Optional Managed Services package, all of the tasks included there will be completed at a time that suits you.
A Top–Notch Technical Support Service
We’ll be at your disposal 24x7x365 to answer any queries that you may have with regard to our Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need assistance with server management procedures, you can take a glance at our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
Our Control Panel is preinstalled for each Linux dedicated hosting server. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.